At heart, we’re pioneers and craftsmen. For over 50 years, Ernie Ball Inc. has prided itself on crafting guitar strings that have shaped the landscape of rock and roll. Our strings are made to be played. They should bite and bend, rage and ring, but they shouldn't rust or break. That’s why we are proudly introducing the Ernie Ball Paradigm Ninety Day Replacement Guarantee on our Paradigm Strings Products (“Guarantee”).
If any string in a set of Ernie Ball strings bearing the Paradigm Guarantee (the "Product") rusts or breaks within ninety (90) days from the date the Product is first purchased in the UK or EU, where the Product was purchased from an authorised Ernie Ball retailer, Ernie Ball will arrange to replace the entire Product, when a qualifying Guarantee claim is made.
Our Guarantee does not cover damage from improper use or normal wear. Ernie Ball may at its option refund the current market value of the Product at the time a Guarantee claim is made if it is unable to replace the Product.
This Guarantee applies to the original purchaser and is not transferrable. Any person having purchased the Product from an authorised Ernie Ball retailer within the United Kingdom or EU can make a claim by mailing the Product, including any broken or rusted string(s), with the original packaging and sales receipt as proof of purchase, and the official return form (available to download, here:
https://ernieball.co.uk/paradigm-warranty ) to: String and Things Limited, Attn: Customer Service, Unit 3/4, 202/210, Brighton Road, Shoreham by Sea, West Sussex, BN43 6RJ, UK, along with a return address. This Guarantee is conditional upon the return of the Product. Ernie Ball is not responsible for any Product lost or damaged during shipping. THIS GUARANTEE IS VOID WITHOUT THE ORIGINAL SALES RECEIPT WHICH IS PROOF OF PURCHASE AND MUST BE PRESENTED TO MAKE A CLAIM UNDER THIS GUARANTEE.
NOTE
A consumer has statutory rights in relation to the Product and those rights are not in any way affected by this Guarantee.
This Guarantee is governed by English law and you can bring legal proceedings in respect of this Guarantee in the English courts. If you live in Scotland you can bring legal proceedings in respect of this Guarantee in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of this Guarantee in either the Northern Irish or the English courts. If you live in the EU, you can bring legal proceedings in respect of this Guarantee in your home country, or in the English courts.
Ernie Ball Inc. is a company registered in California whose registered office is at Ernie Ball Inc, 53-973 Polk St., Coachella, CA 92236, USA.
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